Sr Manager, Genomic Implementation Solutions

SOPHiA GENETICS • Full-time • Remote • 3w ago

Do you bring deep technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus? Do you have a passion to be at the heart of diagnostic innovation while leading high-performing teams?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Professional Services Team as a Senior Manager, Genomic Solutions Implementation for North America and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field based role, remotely within the United States. You will spend you time working from home-office, or travelling across your territory for customer meeting, conferences and events. Proximity to our offices in Boston is highly valuable. Due to high collaboration and team structure within Europe, this role wouldn't suit someone working remotely from the US West Coast or Central states.

Our Mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission
As Senior Manager, Implementation, you will lead and develop the NORAM (North America) Implementation Scientist team and be accountable for the successful onboarding of new customers onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools, while balancing strategic priorities across a high-volume, complex portfolio of projects.

You will operate as a “working manager”, combining strong people leadership with hands-on ownership of the most complex and strategic MaxCare programs, and acting as the primary regional counterpart to Sales and other commercial stakeholders.

The value add:

Lead, coach, and develop a geographically distributed team of Implementation Scientists across NORAM, ensuring consistent execution, best-in-class onboarding support & technical training throughout customer-defined NGS workflows, including effective coordination of wet-lab and bioinformatics aspects
Partner with technical and Sales colleagues to understand customer requirements, shape implementation strategy, and support creation of robust Statements of Work (SOWs) and serve as the primary implementation point of contact for key internal stakeholders
Own the prioritization and allocation of MaxCare projects in NORAM, aligning resources to business impact, revenue potential, and strategic importance
Project manage the most complex or high-profile MaxCare Programs, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
Champion continuous improvement and process adaptation for the NORAM market, ensuring our methodologies remain scalable, efficient, and aligned with local customer and business needs
Foster customer satisfaction and successful transition to routine use through first routine run, overseeing ongoing application training and acting as an escalation point for complex situations

Requirements

We know that every background is different, but to be best set for success we see you bringing:

BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology, Bioinformatics or similar
Direct experience with Next-Generation Sequencing and end-to-end NGS workflows (sample prep, library preparation, sequencing and analysis) is critical; exposure to bioinformatics and how it fits into the genomic data pipeline is highly valuable
Proven experience in a Commercial Technical role linked to Genomics (e.g. Implementation Scientist, Field Application Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert) within a Clinical Diagnostics, Biotech or Medical environment
Demonstrated people leadership experience managing technical, customer-facing teams, with solid organizational skills and the ability to prioritize, multitask and foster accountability across multiple concurrent complex projects
Comfortable acting as a senior technical point of contact with demanding customers, as well as collaborating closely with Sales and cross-functional stakeholders to align projects with strategic and revenue priorities

As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.

Benefits

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

World's most innovative companies (Top 10)
World's smartest companies (Top 50)
100 Best Places to Work in Boston
Top 10 European Tech Startup
Top 10 European biotechs startup to watch
Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

US:

Outstanding Medical, Dental & Vision with 90% Employer Contribution

Company matched 401K at 4%

Company-paid short & long-term disability insurance

FSA commuter benefits

20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays

Free EAP

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curiousity; Resilient & Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The Process

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: Q1 2026 - Date as discussed

Location: US East Coast - Field-based

Contract: Permanent

MA Pay Range: $104,000 - $186,000

Disclaimer: The estimated pay range represents a good faith estimate of what the Company expects to pay a successful applicant for the listed position and applies specifically to candidates based in Massachusetts. Due to various factors, the estimated pay range may vary in other locations. Should the level or location of the role change during the hiring process, the applicable base range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, job related skills, years of experience, location, relevant education or training, internal equity, and alignment with market data. The range does not include benefits, and if applicable, bonus, commission, or equity.