***Lead Wellness Coordinator *

Make a difference every day as a Lead Wellness Coordinator at TriHealth. Join a compassionate, servant-led team committed to excellence in patient and team member service while working in a supportive, high-energy environment.  

We offer career growth opportunities, a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Location: GE Fitness, 2411 Glendale Milford Rd, Evendale, OH 45241 https://share.google/rdyYdVdW62IiaWBHf

Work Schedule:

Full-Time (40 hours weekly)
Day Shift
No Weekends and holidays

 Incentives & Benefits:

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:
*Bachelor's Degree in Health Education, Exercise Science, Nutrition or related field
*Basic Life Support for Healthcare Providers (BLS)
*3-4 years experience Professional Wellness and/or fitness client service
*3-4 years experience Customer Service Direct customer service in wellness or fitness

Job Overview:
This position is responsible, on behalf of assigned client(s), for management and coordination of strategic wellness plans, wellness programs, overseeing program engagement and budget, internal/external resources and events. Executes wellness program communications and promotions to employees, members and/or client contacts, manages participant and incentive data entry, querying and reporting in database(s). Ensures confidentiality of data and collaborates with Corporate Health leadership and analytics team to provide program outcomes. Promotes collaboration and cooperation between TriHealth, client and other key client partners. Maintains high level of customer satisfaction with programs and obtains participant feedback through evaluations, utilizing results to develop program enhancements. Based on customer needs and scope of contract, may be required to provide direct services, such as coaching, group fitness instruction, biometric screenings, presentations, website/portal development, data entry and analytics, and other tasks as assigned. Assumes leadership for departmental work teams as assigned by supervisor. Serves and may be assigned leadership to project teams for product/service development and customer experience. Serves as department representative on organizational teams and initiatives as assigned. Provides mentorship to newly hired or less experienced team members.

Job Responsibilities:

Develops, designs and delivers health promotion services, including coordinating all wellness programs for assigned client(s). Develops and implements annual strategic plan with support of strategic consultant focused on targeted interventions.
Facilitates clear communications with all key stakeholders associated with wellness services as well as internally with TriHealth Corporate Health. Coordinates customer satisfaction, client reporting, marketing, budgeting and outcome measurements for each customer.
Coordinates daily operations including policies and procedures, customer service, assigned programs, data management and reporting, facility management and client relations.
Meets annual budget and quality assurance goals.
Provides accuracy in quarterly and annual reporting for each client assignment.
Leads work teams as assigned by supervisor. Serves on project teams for product/service development and customer experience.
Serves as a representative for TriHealth organizational teams and initiatives as assigned.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!

TriHealth

Latest Jobs

Lead Wellness Coordinator