Practice Manager - Gold Coast Dermatology

Platinum Dermatology Partners – Delray Beach, FL

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose:

The Practice Manager plays a pivotal role in leading and managing the operations of the medical practice. This position is instrumental in defining the practice’s mission, goals, budget, and performance standards while effectively communicating these objectives to the staff.

As a key leader, the Practice Manager shapes the practice’s culture, leadership philosophy, and business strategy. They are responsible for overseeing daily operations, optimizing efficiency, and ensuring the delivery of exceptional customer service to patients.

Utilizing a deep understanding of organizational policies, procedures, and systems, the Practice Manager ensures the seamless functioning of the practice. This role requires close collaboration with physicians, staff, patients, public entities, and external agencies.

The ideal candidate is proactive, exercises independent judgment, and possesses strong decision-making and problem-solving skills to navigate the complexities of a dynamic healthcare environment.

Responsibilities/Duties/Functions/Tasks

Leadership Skills:

Leads employees to accomplish all job objectives.
Inspires confidence and motivation by clearly defining expectations and maintaining personal effectiveness under pressure.
Helps establish and implement goals, objectives, policies, procedures, and systems.
Determines the system for interdepartmental functions in keeping with clinic systems and communicates to staff.
Monitors effectiveness.
Able to provide physician reports and provide consultation as needed.

Demonstrates leadership skills of:

Critical Thinking
Conflict Management
Negotiation and Motivation
Personnel Development
Fosters the goals of team building with the clinic staff.
Demonstrates appropriate delegation and coordination of tasks and duties while using appropriate organizational and priority-setting skills.
Establishes a system of communication to coordinate activities/functions.
Assigns responsibility for the interdepartmental function.
Develops the leadership skills of staff through delegation of responsibility.
Empower staff to achieve their best professionally and guide them through creative problem-solving.

Revenue Cycle Management:

Develop ongoing communication with the RCM team.
Monitor all collections and report monthly metrics to management.
Denial Management
Maintains 95% or better adjusted next collection rate.

Clinic Scheduling:

Review clinic volumes daily to make sure provider schedules are filled.
Review no-show and cancellation reports daily.
Work with staff to reschedule and review charge entries for no-shows.
Recalls-ongoing review to ensure a process is in place and recalls are being entered into the system.

Staffing Schedules:

Staff must have schedules for starting and ending their work shifts two weeks in advance.
Provide timely staffing coverage.
Monitor overtime and follow policy to ensure all overtime is pre-approved.
Monitor mileage expense reports for accuracy.

Financials and Budget:

Review monthly P & L for continuous improvement of revenue and expense opportunities.
Must provide a follow-up strategy to management for areas of opportunity.
Review expenses thoroughly.
Must review any order requests to make sure they are aligned with the budget.
Communicating any requests follows our capex policy.
Work with Management on creating or enhancing budgets for clinic locations.
Responsible for the clinic location's performance.
Monitors and controls clinic expenditures within the approved budget.
Keeps inventory of all products and supplies.
Daily monitoring of supply utilization and ensuring inventory controls are in place.

Marketing:

Partner with Marketing on nearby clinic events.
Participate in outreach efforts with referring providers.
Communicate and evaluate any marketing needs for clinic locations.
Always keep the business budget in mind when making requests.
Review social media and provide suggestions for content.

Communication:

Provide ongoing communication to teams.
Create or establish daily huddle meetings.
Monthly staffing meetings are scheduled 5 days in advance, and you must be creative with timing while keeping the business needs in mind.
Keep providers up to date with any communication and ask for feedback on the agenda.
Provide the agenda and minutes to the teams.

Recruitment Talent Management:

Work closely with Human Resources on recruitment efforts.
Respond promptly to any potential candidate from the time of application and interview.
Must follow up timely with HRBP.
Must understand the need of each role, whether it’s new or a replacement. All positions must always be reviewed to ensure they meet the business needs.

Education:

Associate degree or Bachelor's in Business is preferred.

Qualifications/Experience:

Minimum of 7 years of experience working in a medical office is required.
Experience working in a dermatology clinic is required.
Prior cosmetic experience is highly preferred.
Minimum of 5 years of management experience in a healthcare environment.
Knowledge of clinic and company policies and procedures.
Knowledge of medical terminology and insurance practices.
Knowledge of Nextgen or EMA computer programs and applications.
Knowledge of CPT and ICD-10 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines.
Skill in effective personnel management, including training staff and delegating duties.
Skill in written and verbal communication.
Ability to work effectively as a team member with physicians and other staff.
Ability to respond timely to changing demands.
Ability to plan, organize, prioritize, and direct the work of others.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Prior experience interviewing candidates and determining staffing needs.
Assist with credentialing physicians and mid-level providers.
Experience managing patient issues.
Valid Driver's License with acceptable driving history.
Pre-employment criminal history and credit check.

Our competitive benefits package includes the following:

Medical, Dental, and Vision insurance
Short-term/Long-term disability
Life and other voluntary plans
Employee Referral Program
Paid Time-Off
Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

INDHP1

Job Type: Full-time

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Education:

Associate (Preferred)

Experience:

Medical office management: 4 years (Required)
Cosmetic: 3 years (Required)
Dermatology office: 3 years (Required)
EMR systems: 2 years (Required)

Language:

Spanish (Preferred)

License/Certification:

Driver's License (Required)

Ability to Commute:

Delray Beach, FL 33446 (Required)

Work Location: In person

Platinum Dermatology Partners

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Practice Manager - Gold Coast Dermatology