Description

JOB SUMMARY

The Clinical Informatics Specialist serves as the liaison between clinical operations and information technology, supporting the optimization, implementation, and ongoing use of clinical information systems within a multispecialty surgical clinic environment. This role is responsible for analyzing clinical workflows, configuring and maintaining electronic health record (EHR) systems and related applications, and ensuring technology solutions support safe, efficient, and high-quality patient care.

The Clinical Informatics Specialist collaborates closely with providers, nursing leadership, administrative staff, and technical teams to improve clinical documentation practices, streamline workflows, enhance interoperability, and support operational and regulatory initiatives. This role provides advanced application support, user training, workflow analysis, and project coordination to improve system adoption and organizational efficiency.

This position also participates in system upgrades, implementation initiatives, interface troubleshooting, and continuous process improvement efforts while maintaining a strong focus on data integrity, patient safety, and end-user satisfaction. A commitment to professional development, healthcare IT best practices, and continuous learning is essential for success in this role.

RESPONSIBILITIES

Clinical Systems Support & Optimization

Configure, maintain, and optimize the Epic electronic health record (EHR) and related clinical applications.
Develop and maintain templates, order sets, clinical documentation tools, and other system content.
Analyze clinical workflows and recommend system enhancements to improve usability and efficiency.
Support application upgrades, enhancements, patches, and system changes.
Maintain system documentation related to workflows, configurations, and support procedures.

Workflow Design & Process Improvement

Collaborate with providers, nursing staff, and operational leadership to evaluate clinical workflows.
Identify inefficiencies and implement standardized, scalable workflow solutions.
Lead workflow redesign initiatives to improve patient care, documentation accuracy, and operational efficiency.
Support quality improvement, compliance, and regulatory initiatives, including MIPS and other reporting programs.
Recommend process improvements that enhance provider satisfaction and clinical productivity.

User Support & Training

Provide advanced application support for clinical systems and workflow-related issues.
Troubleshoot and resolve clinical application issues in collaboration with IT and vendor support teams.
Develop and deliver training programs for providers, clinical staff, and new employees.
Create and maintain user guides, tip sheets, and workflow documentation.
Support onboarding and ongoing education for clinical system users.

Data Integrity & Reporting

Ensure accuracy, consistency, and integrity of clinical data within healthcare systems.
Assist with operational, clinical, and regulatory reporting requirements.
Support data validation, troubleshooting, and reconciliation activities.
Collaborate with departments to improve data quality and documentation consistency.
Assist with analysis of system data to support workflow optimization and decision-making initiatives.

Interoperability & Integration Support

Collaborate with integration teams to support interfaces and interoperability initiatives, including HL7, FHIR, and API-based integrations.
Assist with troubleshooting interface errors and data flow issues between systems.
Support workflows related to external data exchange, including laboratories, imaging systems, and patient portals.
Participate in testing and validation of integrated systems and workflows.

Project Coordination & System Implementation

Participate in system implementations, upgrades, and optimization initiatives.
Coordinate user acceptance testing (UAT), workflow validation, and go-live support activities.
Serve as a subject matter expert for assigned clinical applications and workflows.
Collaborate with IT staff, vendors, and operational leadership to implement system enhancements and resolve issues.
Assist with project planning, communication, and documentation activities.

Professional Development & Continuous Improvement

Maintain working knowledge of clinical information systems, healthcare technologies, and ambulatory workflows.
Stay current with emerging healthcare IT trends, regulatory requirements, and industry best practices.
Pursue ongoing professional development and technical skill advancement.
Apply technical and operational knowledge to develop innovative solutions that improve patient care and organizational efficiency.

Requirements

QUALIFICATIONS

Bachelor’s degree in healthcare, Nursing, Health Informatics, Information Systems, or related field preferred.
Equivalent experience may be considered.
Two to five years of experience in clinical informatics, healthcare IT, or clinical operations preferred.
Experience supporting electronic health record (EHR) systems in a healthcare environment.
Strong understanding of ambulatory clinical workflows and documentation practices.
Familiarity with healthcare interoperability standards, including HL7 and FHIR.
Experience working directly with providers, nursing staff, and clinical leadership.
Knowledge of healthcare reporting tools, data structures, and workflow analysis.
Strong analytical, problem-solving, and communication skills.
Ability to translate clinical operational needs into technical solutions.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting and computer work while supporting clinical systems, analyzing workflows, and documenting system changes.
Ability to stand, walk, bend, and reach while assisting users or troubleshooting equipment and workflows.
Manual dexterity to operate computers, mobile devices, and standard office equipment.
Ability to travel between clinic locations or departments as needed to support operational initiatives and end users.
Visual acuity sufficient to review technical documentation, clinical workflows, and computer systems.
Ability to participate in after-hours support activities related to upgrades, implementations, or critical system issues when required.
Ability to communicate effectively with clinical, operational, and technical personnel in both individual and group settings.

Pinehurst Surgical Clinic PA

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